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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Liz Nessen

Liz Nessen

December 3, 2024

5  out of  5
rating by Liz Nessen
"Quinay Woodbury O’Neal was extremely helpful. She contacted the billing department when we were sent a payment demand that was 50 percent over the correct amount. The billing dept however should have waived the $90 penalty given the unfair and deceptive bill they issued this month. Kudos to Quinay. Hoping to receive the corrected bill today."
We responded:
"Thank you Liz. We truly appreciate you sharing your experience. Billing often takes a full billing cycle to update after changes are made. I am glad Quinay could assist with this. "
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Cynthia Uhlan

November 5, 2024

5  out of  5
rating by Cynthia Uhlan
"I have been using this office for the past couple of years and have been impressed by the speed and professionalism of the staff. In particular, Karen O'Brien and Daniel Mahoney have been very responsive and helpful. I highly recommend!"
We responded:
"Thank you Cynthia! We strive to deliver the best State Farm experience at our agency. We appreciate the accolades. ❤️👍"
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David Levy

October 25, 2024

5  out of  5
rating by David Levy
"Very responsive and hard working. Went out of her way to find solutions for us, and saved us a lot of time and expense."
We responded:
"Appreciate you sharing your experience with our State Farm Agency David. We are happy to go the extra mile! ~ Karen"
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Anita Hastings

October 22, 2024

5  out of  5
rating by Anita Hastings
"Dan at State Farm is amazing at customer questions and problem solving! Each time i have reached out with questions and in need for problem solving, he has been professional, resourceful, knowledgeable and polite (never condescending!), and he always returns calls in a timely manner. Thank you Dan! You are one of the reasons we are with State Farm!"
We responded:
"Awesome Anita! This is the level of service our team strives for. Thank you for sharing your amazing experience with Dan. We are delighted you are with our State Farm agency! ~ Karen"
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Kevin Regan

October 17, 2024

5  out of  5
rating by Kevin Regan
"Great company, and Karen is the Best! I've had my home and auto insurance with her for several years now. Highly recommend!!"
We responded:
"Very nice of you to take the time to share your experience with our agency Kevin. Thank you. We enjoy working with you too!"
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Courteney G.

September 30, 2024

5  out of  5
rating by Courteney G.
"I want to thank Milena for helping me find a way more affordable insurance policy. She was well versed and had so much patience with me throughout the process of bundling our car and homeowners insurance, and finding us a new insurance home with state farm. Thank you so much; a huge weight has been lifted off our shoulders. In this economy it's hard to own a home, especially if you have children and vehicles. State farm and Milena made it possible. Thank you again!"
We responded:
"Awesome news Courteney! Thank you for sharing your experience with our team. Milena loves to help you find the right coverage for your family AND your best bottom line. Happy you are home with State Farm! "
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Justin Bell

September 23, 2024

5  out of  5
rating by Justin Bell
"Very professional office with competent and pleasant staff. Up front and honest about billing and policy procedures, so no surprises ever. Competitive rates if not better than other companies. Finally, great to deal with local people; I can walk into the office and have a cup of coffee while discussing business. Much better than dealing with an 800 phone number connecting to another country…"
We responded:
"Like a good neighbor… ❤️ Being local for many of our clients is important. We love when you pop in to say hello or for a cup of coffee! Thank you Justin for taking the time to share your experience with the team. Important to do a coverage review every few years and you can change your insurance provider at any time. No need to wait for the renewal. Talk soon! "
Profile photo of Buck Miller

Buck Miller

August 27, 2024

5  out of  5
rating by Buck Miller
"Karen O’Obrien’s State Farm in Wilton, CT is the best!! So easy to deal with! They always answer the phone promptly and have all relevant information on hand with no wait time!! Everyone is extremely friendly and helpful! Truly the best!"
We responded:
"Thank you Buck and Karen. We strive to provide the best customer service. Appreciate your 5-star review! - Karen "
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Micah Spellman

July 18, 2024

5  out of  5
rating by Micah Spellman
"Highly recommend Karen's team at State Farm. They provided the best rate, and also great service!"
We responded:
"Thank you Micah. We enjoy working with you too! "
Profile photo of Christina Sinatra

Christina Sinatra

July 2, 2024

5  out of  5
rating by Christina Sinatra
"Karen and her team are amazing, they helped me with my life insurance, business, car and homeowners insurance policies! Not only did they save me money by combining my policies but they made the process super simple! They took the time to explain all of my options and answered any questions I had along the way. Highly recommend Karen and her team at State Farm!"
We responded:
"Thank you for sharing your experience with our agency Christina. Our goal is to properly protect our clients to insure you are never out of pocket and have protected the ones you love. ~Karen"
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Jimmy yilmaz

June 19, 2024

5  out of  5
rating by Jimmy yilmaz
"I Have all great comments on the prompt service I received No matter who I contacted on this Agency “EVERY ONE” is allways responsive and hands on Special Thanks to Daniel For being helpful and for Excellent “CUSTOMER SERVICE"
We responded:
"Thank you Jimmy for sharing your experience with the team. We strive to answer every question same day and provide an outstanding client experience. ~ Karen"
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mary ahrens

May 31, 2024

5  out of  5
rating by mary ahrens
"Karen is amazing and she saved us a lot of money!"
We responded:
"Thank you Mary! So pleased State Farm is providing the right coverage with nice savings! We look forward to working together to help protect your family’s financial future. "
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Kaitlynn Kortvelesy

May 7, 2024

5  out of  5
rating by Kaitlynn Kortvelesy
"Karen and her team were a welcomed relief from our previous state farm agent. The customer service experience is a night and day difference. Karen and her team are deeply knowledgeable, courteous, and prompt. They have exceeded our expectations and we are grateful to have found her. We strongly recommend her agency to anyone searching for a new agent."
We responded:
"Thank you for the kind words. We strive to meet expectations and deliver concierge level service every day. "
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Leonora Foster

April 29, 2024

5  out of  5
rating by Leonora Foster
"I was pleasantly surprised at Karen's response to my query on a quote. She responded promptly and did not require me to fill out a another second application that is identical to one that I filled out for quotes from multiple agencies."
We responded:
"Thank you Leonora for sharing your experience with our State Farm agency. We truly appreciate it. "
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Luis Melo

March 9, 2024

5  out of  5
rating by Luis Melo
"Estoy muy contento con State Farm en mi caso tube un accidente donde trabajaba y el seguro de mi carro me ayudo a pagar algunas cuentas gracias State Farm estoy muy contento"
We responded:
"We could not be happier that a State Farm benefit helped get you through a difficult period Luis. We enjoy working with you!"
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PMPDDS

March 8, 2024

5  out of  5
rating by PMPDDS
"Excellent service. Returns calls promptly and responds to all queries. Recommend Karen and her team highly"
We responded:
"Thank you Peter for sharing your experience with our Stare Farm Agency. We enjoy working together and strive to deliver the highest level of service. "
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Nic

March 2, 2024

5  out of  5
rating by Nic
"Highly recommend Karen & State Farm. She’s responsive, and was able to bundle my package for a great savings for my husband and I. Thank you!"
We responded:
"Good morning Nicole. Congratulations on your marriage. So excited for your savings! Incredible! Thank you for sharing your experience with our Agency. - Karen "
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Nicholas Battista

March 1, 2024

5  out of  5
rating by Nicholas Battista
"Needed to increase umbrella liability insurance and had questions about title insurance. Promptly received quotes for the additional insurance coverage and really good information and follow up about the title insurance question."
We responded:
"Thank you Nick for taking a moment to share your experience with our agency. We love helping our clients with their questions and we work to get you the information you need! ~ Karen"
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Michael Betler

March 1, 2024

5  out of  5
rating by Michael Betler
"I have been a client of Karen's for at least 7 years now. Her Agency has been amazing, and is responsive many times within the half hour after sending a request. Dan is also extremely communicative, and together they have provided me with many different products and bundles. True to the service that is put forth in their national advertising. I highly recommend them for whatever type of insurance you're seeking!"
We responded:
"Thank you Mike for being a seven year client and sharing your experience with our agency. We strive to deliver concierge level service everyday. We appreciate you choosing State Farm and know you always have a choice. ~ Karen "
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Nancy Prentice

February 29, 2024

5  out of  5
rating by Nancy Prentice
"We have been clients for several years and are happy to share our positive experience. A franchise can be hard to differentiate given the sameness of services. Here is where this business shines - especially with Dan Mahoney as customer service representative. We are truly "in good hands.""
We responded:
"Thank you Nancy for sharing your experience with our agency. We enjoy working together. Dan and the team strive for the highest level of customer service. Like a good neighbor- State Farm is there.❤️"
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Abul Azad

January 31, 2024

5  out of  5
rating by Abul Azad
"services are very excellent . They are friendly.I love this company."
We responded:
"Thank you Abul for the 5-star review. We are happy State Farm can provide the right insurance coverage at the lowest premium and you are happy with our level of service. "
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Kaushik kumar Dasari

January 30, 2024

5  out of  5
rating by Kaushik kumar Dasari
"She is so helpful, she tooks up the work like it’s her personal responsibility to help the clients that’s the greatest thing I feel she is accountable."
We responded:
"We are so grateful for your kind words and 5-star rating Kaushik. We listen and ask each client questions to find the right coverage. It is easy to change your car insurance or home insurance and you do not need to wait until your renewal date. Glad you are so happy with State Farm."
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Wendy Harris

January 12, 2024

5  out of  5
rating by Wendy Harris
"As usual, Karen is always there for me and had all of the answers to my questions today. I hope State Farm is aware of what an excellent employee she is. Wendy Harris Policy Holder"
We responded:
"Awwww…Thank you Wendy. We enjoy working together and happy to always help. "
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Clyde Shelton

November 22, 2023

5  out of  5
rating by Clyde Shelton
"You guys are the best !!! Thanks for everything!!!"
We responded:
"Congratulations Clyde! Thank you for trusting our State Farm agency. Have a wonderful Thanksgiving! "
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Conor Maccabe

November 20, 2023

5  out of  5
rating by Conor Maccabe
"Always great to deal with and turns around any policy I need quickly!"
We responded:
"Thank you Conor for sharing. Congratulations on your new place! "